Terms And Conditions

 

Last Updated: 11/11/2024

 

Welcome to missd. ("we," "us," or "our"). These terms and conditions ("Terms") apply to the use of our website missd.uk (the “Website”) and the purchase of products listed on the Website. By using our Website and/or making a purchase, you agree to be bound by these Terms. Please read them carefully before using the Website. 

 

1. General Information

 

1.1. Company Information

missd. is an online retail business which purchases unsold or terminal stock from fashion brands and sells these garments to consumers.

 

1.2. Products

We sell clothing, footwear, and accessories ("Products") sourced from other brands, offering customers the opportunity to purchase previous season stock. While we strive to ensure that all product descriptions and prices are accurate, there may be errors, and we reserve the right to correct them.

 

2. Your Account

 

2.1. Account Creation

To place an order, you may need to create an account by providing accurate and current information. You are responsible for maintaining the confidentiality of your account information and password.

 

2.2. Eligibility

You must be at least 18 years old or have the consent of a parent or legal guardian to use our Website and make purchases.

 

3. Orders and Acceptance

 

3.1. Order Process

Once you place an order, we will send you an email acknowledging receipt of your order. This does not mean your order has been accepted. Acceptance of your order will occur when we dispatch the Product(s) to you, at which point a contract will be formed between you and us.

 

3.2. Right to Decline Orders

We reserve the right to cancel or decline your order for any reason, including but not limited to availability, incorrect pricing or product information, or suspicion of fraud.

 

3.3. Availability

All Products are subject to availability, and while we do our best to keep stock levels updated, we cannot guarantee that a Product will be in stock at the time of purchase. If a Product is unavailable, we will notify you and provide a full refund.

 

4. Pricing and Payment

 

4.1. Pricing

All prices displayed on the Website are in British Pounds Sterling (GBP) and include any applicable VAT or sales tax. Delivery charges are not included in the price and will be added at checkout.

 

4.2. Payment Methods 

We accept payments through the following methods: visa and Mastercard. Payment must be made in full at the time of placing the order. missd. Cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging GBP into any other currency.

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4.3. Pricing Errors

If we discover an error in the price of any Product you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it for a full refund.

 

5. Delivery

 

5.1. Delivery Charges

Delivery charges will be displayed at checkout and may vary depending on the destination and the delivery option chosen.

 

5.2. Delivery Times

We aim to dispatch all orders as soon as possible but no later than within 30 business days, but delivery times may vary depending on your location and chosen delivery method. We are not responsible for delays caused by third-party carriers.

 

5.3. International Delivery  

We may offer international delivery, but this is subject to additional shipping fees, customs duties, and taxes, which are the responsibility of the customer.

 

6. Returns and Refunds

 

6.1. Right to Cancel (Consumer Contracts Regulations) 

If you are a consumer, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days without giving any reason.

 

6.2. How to Cancel

To cancel your order, please notify us by email at info@missd.uk. You must return the Product(s) to us within 14 days of cancellation in their original condition and packaging. You are responsible for the cost of returning the goods unless the Product is faulty.

 

6.3. Refunds

We will process your refund within 14 days of receiving the returned Product(s) or proof that the Product(s) have been returned. Refunds will be issued using the same payment method you used for the original transaction.

 

6.4. Faulty Products

If you receive a faulty or damaged Product, please notify us immediately at info@missd.uk, and we will arrange for a replacement or refund, including the cost of return shipping.

 

7. Intellectual Property

 

7.1. Website Content

All content on the Website, including text, graphics, logos, and images, is the property of missd. or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content without our express permission.

 

8. Limitation of Liability

 

8.1. No Warranties

We do not provide any warranties or guarantees about the Products except as required by law. Products are sold "as-is," and we make no representations regarding their fitness for a particular purpose.

 

8.2. Limitation of Liability  

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, or consequential damages arising from your use of the Website or your purchase of Products. Our liability to you in connection with any order will be limited to the total price of the Products you have purchased.

 

9. Data Protection

 

We take your privacy seriously. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal data.

 

10. Governing Law and Jurisdiction

 

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms or your use of the Website will be subject to the exclusive jurisdiction of the courts of England and Wales.

 

11. Feedback and complaints

 

We welcome and comments about our service, so that we can improve. We aim to deal with any problems quickly and fairly. If you have a reason to complain about our service please email info@missd.uk where a member of our customer service team will aim to respond within a few working days either to resolve the complaint or provide a timescale for resolution. Within your email please clearly state that yo are making a complaint.

 

12. Changes to Terms and Conditions

 

We reserve the right to modify these Terms at any time. Any changes will be posted on this page and, where appropriate, notified to you by email. Your continued use of the Website after changes are posted constitutes your acceptance of the updated Terms.

 

13. Contact Us

 

If you have any questions about these Terms, please contact us at:

  

Email: info@missd.uk